I couldn’t answer any of the other ‘security’ questions as it is a brand new account and all the questions relate to an already active account. All the drone on the phone kept saying was she couldn’t proceed without having the security questions answered.
I’d already given them every account and address details how much more do they need.

I’ve been with this bank for over thirty years in my personal life and have nothing but praise for them until now. There is no way I am going to lug about a card reader and a ‘security token’ everywhere I go just to gain online access. Paypal manage with an e-mail address and a password!

The Co-op Bank Online banking is rapidly becoming FUBAR.

I, like you, wanted to bank with an organisation with ethics. In face, as I run a sustainable theatre company, we are constitutionally bound to bank with an ethical bank. But dealing with the co-op has been a frustrated hell for me FROM DAY ONE!

I’m currently in a rage as they have effed up my security once again and have frozen our account. Their archaic insistance on posting all forms slows every ineraction down and does not take into account businesses like ours that are often away from the main office on tours. I hate them.

For two reasons we continue to hang on. 1) The Co-op bank is the only UK bank that has a well defined and customer-led ethical investment policy (is the inconvenience to me worth having my money invested in arms, tobacco etc?). 2) All our accounts are with them, so its a major hassle to move so may lead to more inconvenience during a protracted switchover period to a bank with which I have no existing knowledge of. (Better the devil you know).

However, it becomes more and more trying. I suspect that if the new online business banking from co-op is another disaster, I shall have no choice.