Comments on: The Co-operative Bank online banking… again (!)

By: Chris

Chris — Tue, 10 Jan 2012 09:55:46 +0000

Oh Dear, I only took the Co-op account as they offered a better mortgage deal if I did.

I was shocked about how basic the online banking is. With all of the errors being reported it does not go far enough to assure me that my money is safe in there.

Time Co-op brought their website up-to-date!!

By: Marc Palmer

Marc Palmer — Tue, 20 Dec 2011 11:49:54 +0000

That is class. Did they say why?

By: Jon

Jon — Tue, 20 Dec 2011 09:25:59 +0000

I am a coop business customer and today I have gone online to find out they have removed the ability to make future dated payments!! On phoning told you can only do them as immediate payments on the day you want them made. Very useful over Xmas paying staff and suppliers

By: Sonia B

Sonia B — Thu, 04 Aug 2011 13:08:53 +0000

As you can probably gather, I’m commenting due to the same problem. I have only been with Coop for a couple of months, but nevertheless, I am highly disappointed with them. I moved to Coop from Lloyd’s (as my account with Lloyd’s is the most basic current account which only allows me to use my card at designated Lloyd’s cash points) So moving to the Coop seemed a good idea at the time purely for convenience. I didn’t close my Lloyds account which I’m so glad I didn’t. The internet banking for Coop is completely useless, I have no idea from one day to the next how much I have got in my account, as a result I am scared to use it in case I go overdrawn.
For example 4 days ago I checked my balance – £26 (available balance – £35???) I bought a bottle of milk. This morning I put £10 petrol in my boyfriends car, I checked my balance before I paid and it informed me my balance was £16 (so after petrol would be £6) I came home this afternoon and checked my balance online £26, but I have been paid £57 in child tax credits and this is not showing. So which is it? £63 or £6. I think it is absolutely shocking. If it was my Lloyds it would give me my actual balance NOW despite any items that may be in transit, it will still give me my true balance. Needless to say I WILL be leaving the Coop and I think alot of others will be doing the same if they don’t pull their bloody fingers out!!!

By: peter laszlo

peter laszlo — Mon, 20 Jun 2011 09:56:08 +0000

I found this site while browsing while waiting on the phone to to co op bank, 20 munites now and it has been over a week that I have tried to contact them to transfer money abroad. The serive is terrible

By: Nicky Walker

Nicky Walker — Thu, 10 Feb 2011 14:07:48 +0000

Me again, just to let you know we moved our account to LloydsTSB about a year ago and have never had a problem- not once!

By: A Nguyen

A Nguyen — Mon, 28 Jun 2010 09:37:10 +0000

Same problem here. I started to believe that this move was a big mistake…

By: T Hood

T Hood — Mon, 08 Feb 2010 10:32:58 +0000

In response to Solveig harris:

When complaints are taken to the Ombudsman a firm pays a £500 case fee to them, regardless of whether they win or lose the case. The number of complaints about a firm is also now recorded and published by the Ombudsman on their web site (which the press also pick up on). So, if you want to get the Co-op Bank’s attention about this, then referring your case to the Ombudsman may be the way forward.

By: GSR

GSR — Sat, 06 Feb 2010 09:49:10 +0000

…I sent the string to @cfspressteam (www.twitter.com/cfspressteam) no obvious email for business banking… can’t wait to see what happens.

By: GSR

GSR — Sat, 06 Feb 2010 09:29:08 +0000

I used to use the Business Banking service as well, before internet banking meant anything that could pass as a genuine service, (sounds like little has changed )and back then found the phone service little better (endless delays on phone service etc). I’ve done my personal banking with them for 16 years and I couldn’t say it was an error free service either, but I have to say I’ve had no grumbles for the past 6 years, in fact I couldn’t be happier. Bruce Elliot seems to have the right approach, if it ain’t working for you move – and make sure someone senior gets a letter/email telling them exactly why you are moving). Shame that a business with such great ethics and potentially culture changing environmentalism at it’s heart, doesn’t seem to be listening to it’s business customers. I’m going to send them a link to this post… and comments.