The uselessness of Co-op Bank’s online business banking is a long running saga on my blog.
The latest twist, which I noticed some weeks ago, is as follows. Previously lots of problems with CORBA_NO_RESOURCES errors coming back to you when you try to do stuff.
It doesn’t take an IT consultant to guess this means their servers are overloaded.
Which is why I am a little cynical when I see that they have changed all the payment reporting screens to default to show only payments from TODAY by default. Where you used to see a history of recent payments immediately, you always have to select a date range and do a report now.
Why cynical? Well you could argue that this was a cheap way to further inconvenience customers reduce load on the database systems.
Dear Co-op bank. I’m getting more and more people contacting me via blog comments saying how fed up they are. You are going to lose a lot of business if you don’t sort this out.