Apple customer service excellent, MacBook screens still blurry
Monday morning circa 11am I call Apple support to complain about my "gritty" trackpad, off-center iSight, and blurry screen in my new MacBook, 7 days after it arrived.
The next day I have my new replacement MacBook around 2pm! Incredible. The TNT courier even took away the previous MacBook even though I’d only spoke to them an hour or two previously suggesting that they combine the pickup with delivery.
The MacBook is better than the one before, iSight positioned properly (and the support guy said they would have swapped it out just for that problem alone).
However there is no improvement in the screen at all. i.e. MacBook C2D screens appear to have very bad pixel lag and the backlight is too bright at the bottom and too dark at the top, leading to contrast/saturation problems. To see the "true" colours at the bottom of the screen, you have to slouch down about 6 inches and have the screen folded all the way back.
The vertical viewing angle is also terrible. I just find it so hard to believe they put these screens out like this. Unless you move your head to a specific, uncomfortable position for example, you cannot see the alternation white/blue background colours behind download items in Safari’s download window – they all apear almost white.
So Apple Support 10/10, Apple QA 0/10
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