Co-op online business banking dead… again
The farce continues. The new Co-op online business banking has been down for most of the weekend and still isnt fixed Monday morning. This is the second time in a few weeks where it has not been possible to even log in to the internet banking.
Plus all you get is the joyful error message:
Error: org.omg.CORBA.NO_PERMISSION: vmcid: 0x0 minor code: 0 completed: No (8516)
Mmmm. I know I said "new" online banking, and it uses CORBA. Obviously a slight contradiction there eh.
It is just unbelievable that the same company can produce a brilliant usable and very reliable personal online banking service, while producing an unfriendly and rather unreliable business service that appears to be a completely different code base. It smacks of incompetence.
At the very least re-use and DRY should even apply at the macro level were possible… i.e. "Hmm we have one great working online banking application… maybe we could erm… re-use and adapt it for the business service". But no… let’s write something new and buggy.
Co-op better sort this out VERY quickly or they are going to start haemorrhaging customers. Ethical banking is no good to anybody if the service is as poor as this.
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Agreed – it is a diabolical service. Downtime of several hours is common – days not infrequent. The security is not great – a username and password only – that can’t be a good thing.
Total efffing disaster. Not only did it take them months and months to set up cos they kept losing our forms, but now it works so sporadically it is beyond a joke.
I might not even get paid on time if no-one can log-in to authorise the payments. It has been down almost permanently for three days.
And then what will happen? My mortgage will come out and I will go overdrawn. On my personal Co-op account. They had better not think of charging me overdraft fees!
What a way to run a business.
Thanks guys….i was just about to switch my business account but living where i do their online banking system would be my business lifeline as there are no branhces for 50 miles.
I think i’ll stay put
Any recommendations for reliable alternative online business bank accounts?
I agree the service is terrible. When the service is actually running, it runs VERY slowly most of the time. It has the look and feel of cheap website knocked up by a start up company, rather than a buisness banking site. I was actually paid £50 to do a market research thing on it just before it was released. I thought I was testing a very early test version, and I sat there for an hour basically saying how crap it was. Unfortunatly it was released unchanged as the finished product a few weeks later.
Absolutely terrible. I had no idea it had been goin on for so long. I recently switched to the coop and I am startin to wish I hadn’t! I too need internet access as my closest branch is over 100miles away.
After calling the coop to complain I was told that they were aware of the problem and were developing a whole new system that would be live towards the end of the year! Thats more than two years to get it sorted!