Comments on: Co-operative Bank online business banking a joke http://www.anyware.co.uk/2005/2007/01/30/co-operative-bank-online-business-banking-a-joke/ Grails, Apple, usability and world stuff Thu, 26 Jan 2012 17:27:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Simon http://www.anyware.co.uk/2005/2007/01/30/co-operative-bank-online-business-banking-a-joke/comment-page-1/#comment-57039 Simon Thu, 20 Dec 2007 11:14:42 +0000 http://www.anyware.co.uk/2005/2007/01/30/co-operative-bank-online-business-banking-a-joke/#comment-57039 I completely agree with this. The business banking at the Co-op is awful. Our company took up the offer of free banking through the FSB. What a mistake. I don’t think I have ever got through to their business customer service department in less the 30 minutes. It’s usually more like 45 minutes. The web site is down 1 out of every 5 times I need to use it. The other times it is really slow and intermittent. I can spend sometimes up to an hour to make a single payment as the web site takes so long to respond; The sessions timeout and I get the error's detailed above. Then you try to log back in and it wont let you because you already have an active session. So you need to delete all your cookies and try again. I manage the payments at my company and I think I can save about a day a month by transferring to another bank. Luckily, we are in the process of doing this. I can’t wait. My advice. DO NOT USE THE CO_OP. They are crap! I completely agree with this. The business banking at the Co-op is awful. Our company took up the offer of free banking through the FSB.
What a mistake.
I don’t think I have ever got through to their business customer service department in less the 30 minutes. It’s usually more like 45 minutes.

The web site is down 1 out of every 5 times I need to use it. The other times it is really slow and intermittent.
I can spend sometimes up to an hour to make a single payment as the web site takes so long to respond; The sessions timeout and I get the error’s detailed above.
Then you try to log back in and it wont let you because you already have an active session.
So you need to delete all your cookies and try again.
I manage the payments at my company and I think I can save about a day a month by transferring to another bank.
Luckily, we are in the process of doing this. I can’t wait.

My advice. DO NOT USE THE CO_OP. They are crap!

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